Effective Date: August 1, 2026
This shipping policy applies to all online lighting orders placed with Christmas Lights R Us Of Manhattan. Delivery services are available exclusively within the United States; international shipping is not supported. By submitting an order and completing payment, the customer acknowledges having read and accepted this shipping policy in its entirety. The store will process orders, arrange shipping, and provide after-sales services in accordance with the rules outlined below.
Order Processing Time
All lighting orders are sorted, verified, and packed at our warehouse within the continental United States. On business days, once payment is confirmed, our staff will complete quality inspections, packing, and logistics handover within 24 to 48 hours. Warehouse operations are suspended on weekends and U.S. federal holidays; orders placed during these times will be prioritized and processed sequentially on the first business day following the break, ensuring no orders are overlooked or left pending. All items undergo a final inspection before dispatch—confirming that accessories are complete, the product is in good condition, and functionality is normal—to ensure customers receive undamaged goods.
Order Cut-off Time
To ensure same-day processing and prompt shipment, our daily order processing cut-off time is set at 2:00 PM Eastern Time (ET). Valid orders with confirmed payment before 2:00 PM on a business day will be included in that day's processing queue; orders paid after 2:00 PM will automatically be deferred to the next business day. There is no expedited same-day processing on weekends or federal holidays; all orders received after the cut-off time will be processed sequentially after the holiday period.
Shipping Duration
Once an order has been dispatched and handed over to the carrier, delivery times may vary depending on the destination. Standard shipping within the continental United States takes 3–5 business days, though delivery times may be slightly longer for remote areas or rural locations. These timeframes are estimates and may fluctuate due to factors such as weather conditions, sorting efficiency at logistics hubs, and local traffic. The store monitors shipment status throughout the process and will promptly notify customers of any delivery exceptions or delays.
Shipping Policy
Christmas Lights R Us Of Manhattan offers free shipping on all eligible orders. There are no minimum order requirements or regional surcharges for any of our lighting products; customers incur no shipping-related costs.
Shipping Areas
Our shipping services cover the entire United States, including all states and eligible towns within the U.S. mainland. We ship exclusively to valid addresses within the U.S. We do not provide shipping services to foreign countries, overseas territories, islands, overseas military addresses, or international freight forwarding addresses. If a customer provides an address outside the U.S., a freight forwarding address, or an otherwise invalid U.S. address, we reserve the right to cancel the order and issue a full refund. We assume no liability for delivery delays or failed deliveries resulting from such addresses.
Shipping Partners
Standard-sized lighting products are shipped via UPS, utilizing a mature and reliable logistics network that offers real-time tracking to ensure efficient and safe delivery.
For large or overweight lighting products, we utilize professional truck delivery services. Prior to delivery, our logistics team will contact the customer using the provided phone number to confirm the delivery window and ensure that someone is available to receive the shipment at the designated address. This process helps prevent issues such as missed deliveries, returned items, or shipping delays, ensuring the secure and reliable delivery of large items.
Order Cancellation Policy
If a customer wishes to cancel an order before the goods have left the warehouse or been shipped, they should contact our customer service team immediately to submit a cancellation request. Once approved, we will process a full refund to the original payment method without charging any handling or processing fees.
Once the goods have left the warehouse and entered the logistics/shipping process, the order cannot be cancelled directly. To obtain a refund, customers must strictly adhere to our standard return and refund policy; this involves submitting a return request through the official after-sales process and completing the return shipment and verification before the refund can be processed.
Order Tracking
Once an order has been successfully shipped, the system automatically generates a unique tracking number and sends it—along with a tracking link—to the email address provided during registration. Customers can use this number on the official logistics platform at any time to view real-time shipping progress, transit updates, estimated delivery times, and other details.
If there are no tracking updates for an extended period, if the tracking history shows anomalies, or if the package appears to be stalled, customers may contact our customer service team. We will coordinate with our logistics partners to investigate the issue, follow up on the resolution, and provide timely updates to ensure a positive shopping experience.
Return and Exchange Address
All items requiring return, exchange, or repair must be mailed to the brand's officially designated after-sales address. Please do not send items to any other location, as this may result in lost packages, an inability to verify the return, or delays in processing. The official address for returns and exchanges is: 505 Columbus Ave #793, New York, NY 10024, United States. All returned items must be clearly marked with the order number, customer name, and the specific after-sales request to facilitate rapid verification and processing by our staff.
Contact Us
Shop Name: Christmas Lights R Us Of Manhattan
Phone: +(332) 230-9342
Email: info@christmaslightsrusofmanhattan.com
Shop Address: 505 Columbus Ave #793, New York, NY 10024
Opening Hours:
Monday–Friday: 8:00 AM – 5:00 PM
Saturday–Sunday: Closed
(GMT -8:00, Eastern Standard Time)
Response Time: We respond within 24 hours.