Effective Date: August 1, 2026
This policy is owned by Christmas Lights R Us Of Manhattan and applies to all orders for indoor and outdoor lighting fixtures. By accepting delivery of the goods, the customer acknowledges having read and agreed to all terms of this policy; all processes regarding returns, exchanges, and refunds will be conducted in accordance with the guidelines below.
Circumstances Eligible for Return or Exchange
You may request a return or exchange if any of the following issues arise after you receive the lighting products:
Damage occurs during transit, resulting in breakage, deformation, or paint loss/damage to the fixture housing, metal frame, or fabric shade;
Missing components prevent proper installation (e.g., missing sockets, suspension chains, or installation hardware);
The received product does not match the style, size, or specifications ordered (i.e., the wrong style or model was shipped);
The fixture has a factory-related electrical fault, such as failure to light up, flickering, or poor electrical contact;
The product exhibits obvious manufacturing defects, such as misaligned structural elements, damaged fabric, or extensive coating/finish loss.
Basic Conditions for Returns/Exchanges and Non-Returnable Items
General Conditions for Returns and Exchanges
All return or exchange requests must be submitted within 30 days of receipt; requests made beyond this timeframe will not be accepted.
Items must be in brand-new, unused condition—free from wall installation, scratches, stains, or signs of modification or cutting.
The original packaging box, foam inserts, paper manuals, and all accompanying accessories must be returned intact; returning the light fixture alone without its packaging is not permitted.
Items damaged by misuse, unauthorized disassembly or modification, water or moisture exposure, or aging due to prolonged outdoor sun exposure do not qualify for return or exchange.
Items Ineligible for Return or Exchange
Custom-made light fixtures (e.g., specific dimensions or special color schemes);
Light fixtures that have been installed or show signs of wear, dust accumulation, or scratches from prolonged use;
Items damaged due to accidental impact, unauthorized circuit modification, or unauthorized alteration of the iron framework;
Discounted clearance items marked "Final Sale" (non-returnable/non-exchangeable);
Light fixtures missing original packaging or essential accessories (such as screws, suspension chains, or shades) that render them unsuitable for resale.
Return and Exchange Period
All lighting products come with a 30-day after-sales period, calculated from the day the logistics system records the customer's receipt of the package. You must contact customer service to submit a return or exchange request and ship the item to the designated after-sales address within this 30-day window; requests made after this period will not be processed.
Complete Return Process
Contact online customer service to submit a return request, providing your order number and actual photos showing the damage or the item you no longer wish to keep;
Customer service will verify your order details and eligibility for return, then send you after-sales instructions and shipping guidelines;
Pack the light fixture yourself, ensuring the original packaging and all accessories are included, and clearly mark the order number and your name on the outside of the package;
Ship the package to the official return address: 505 Columbus Ave #793, New York, NY 10024, United States;
After shipping, send the tracking number to customer service for their records so the warehouse can track the package;
Once the warehouse receives and verifies the item—confirming it is undamaged and all accessories are present—the refund process will be initiated.
Complete Exchange Process
Contact customer service to explain the reason for the exchange, provide photos of any defects or incorrect items received, and confirm the model of the replacement light fixture you require;
Customer service will verify stock availability and eligibility for exchange, then register your request and inform you of the packing and shipping requirements;
Pack the original light fixture securely, including the original box and all accessories, and mark the order number and exchange request details on the package;
Ship the item to the designated after-sales address: 505 Columbus Ave #793, New York, NY 10024, United States;
Upload the return tracking number to customer service for their records;
Once the warehouse receives and verifies the returned light fixture, a brand-new unit will be packed and shipped to your delivery address via UPS.
Complete Refund Process
Once the warehouse has successfully received the returned lighting fixture, staff will process the refund review within one to three business days following the verification of the item's completeness and condition. Funds will be returned to the original payment account used for the order, covering all payment channels such as American Express, Visa, Mastercard, and Discover.
The refund process is initiated after the review is complete; while funds typically arrive within 1 to 3 business days, the actual time required depends on the settlement policies of the issuing bank. The store cannot influence the speed of bank transfers, so we ask for your patience.
If the inspection reveals issues that do not meet return criteria—such as man-made damage, missing accessories, or signs of wear—we will notify you of the results via email. In such cases, a full refund will not be issued, and the item will be returned to you.
Allocation of Shipping Costs for Returns and Exchanges
Scenarios involving store responsibility (shipping damage, incorrect item sent, factory defect, missing parts): The store covers all round-trip shipping costs; customer service will provide a free return shipping label, so the customer incurs no cost for sending the item back.
Returns/exchanges due to personal reasons (dislike of style, incorrect size, change of mind; item remains undamaged): The customer is responsible for the shipping cost to return the item, while the store covers the shipping cost for sending out the replacement item.
Unauthorized return of non-returnable items: The customer bears all round-trip shipping costs; the warehouse reserves the right to refuse the package or return it to the sender after charging a storage fee.
Order Cancellation Rules
If you wish to cancel an order that has not yet been shipped, please contact customer service immediately to submit a request; we will process a full refund without charging any additional handling fees. Once the item has left the warehouse and been handed over to the carrier, the order cannot be directly cancelled; any subsequent return or exchange requests must strictly adhere to this policy and follow the standard return procedure.
Contact Us
Shop Name: Christmas Lights R Us Of Manhattan
Phone: +(332) 230-9342
Email: info@christmaslightsrusofmanhattan.com
Shop Address: 505 Columbus Ave #793, New York, NY 10024
Opening Hours:
Monday–Friday: 8:00 AM – 5:00 PM
Saturday–Sunday: Closed
(GMT -8:00, Eastern Standard Time)
Response Time: We respond within 24 hours.