Effective Date: August 1, 2026
This payment policy applies to all lighting product orders placed at Christmas Lights R Us Of Manhattan, whether via the online store or at physical retail locations. By completing a purchase, the customer acknowledges having fully read and agreed to all terms of this policy.
Accepted Payment Methods
The following payment methods are accepted for order settlement and are valid for both the online store and physical locations:
American Express
Diners Club
Discover
JCB
Maestro
Mastercard
Visa
Checkout Process and Operations
Online Store Checkout Process
After selecting the desired lighting products and adding them to their shopping list, customers verify the delivery address, product specifications, and quantities before proceeding to the checkout page. Customers select one of the payment channels listed above, enter the required card details, and submit the payment request. The system immediately sends a verification request to the payment provider; upon successful verification, the funds are pre-authorized, and the order is simultaneously added to the warehouse fulfillment queue.
All payments are deposited directly into the brand's compliant settlement account; funds are never held in third-party private accounts. The pre-authorized funds are formally settled (captured) only after the order has been fully shipped and successfully received by the customer without issues. If an order is cancelled or the goods are refused, the pre-authorized amount is returned to the original payment account in accordance with refund policies.
In-Store Checkout Process
After selecting products in the store, a staff member verifies the item list and generates a sales receipt. Customers may complete payment by swiping their physical bank card on the in-store payment terminal. A payment receipt is printed and provided to the customer on the spot, and the transaction record is entered into the brand's order system, ensuring that online and offline order records are integrated and accessible.
Bulk and Large-Value Order Procedures
For large-volume lighting orders placed by renovation companies or project procurement teams, a phased settlement plan may be requested. Procurement requirements must be submitted and discussed via the store's email address in advance. Once both parties confirm the payment milestones and a written record is established, payments for each phase must still be made via the compliant payment channels listed above; non-standard offline payment methods—such as cash or private transfers—are not accepted.
Payment Security
Christmas Lights R Us Of Manhattan places the utmost importance on the security of every customer's payment information. Our payment infrastructure adheres to U.S. industry standards for payment data security, employing a multi-layered protection system.
The checkout process utilizes encrypted transmission protocols. Sensitive payment details—such as card numbers, expiration dates, and security codes—are not permanently stored on our servers; they are used solely for one-time order verification, and temporary cache data is automatically cleared upon transaction completion.
Our partner payment service providers hold valid U.S. financial payment licenses and possess comprehensive transaction risk detection systems capable of intercepting fraudulent activities, such as unauthorized charges or fake payments, in real-time.
Internal data access is strictly controlled; only authorized risk management personnel can access anonymized transaction records. Customer payment information is never sold or shared with third-party organizations. Full privacy protection details can be found on our website's Privacy Policy page.
If a customer suspects a risk of payment information leakage, they can immediately call our customer service hotline to freeze all pending orders and contact their card-issuing bank to lock the card. We will assist in protecting the customer's rights by providing complete transaction records.
Order Confirmation
Instant Notification After Successful Payment
Once payment is completed, the system sends an electronic order confirmation to the email address provided during checkout within a few minutes. This email includes the order number, details of the selected lighting products, total amount paid, payment method, estimated shipping time, and delivery address. Additionally, an order record is generated in the online account, which can be viewed or downloaded at any time.
Handling Payment Verification Delays
In rare instances—such as during payment provider system maintenance or due to network fluctuations—a payment may be successfully deducted without the order being immediately confirmed. Customers do not need to resubmit payment; instead, they can email a screenshot of the transaction charge to our customer service team. Staff will manually verify the transaction record during business hours, update the order status, and resend the full confirmation email.
Purpose of Order Confirmation Records
The electronic confirmation serves as valid proof for tracking shipments, processing returns or exchanges, and verifying pricing; we recommend that customers keep it for their records. Paper receipts obtained from in-store payments carry the same validity as online electronic confirmations.
Potential Issues During Payment
No page response or payment failure after submission
This is usually caused by unstable network connections, browser cache issues, or temporary maintenance of the payment channel. You can try clearing your browser cache and resubmitting the payment. Repeated attempts in a short period may trigger risk control measures by the payment provider; we recommend waiting 15 minutes before trying again.
Payment declined after card submission
Common causes include insufficient funds, disabled international online payment privileges, an expired card, exceeding the daily transaction limit set by the issuing bank, or the payment system flagging a potential risk of unauthorized use due to an unfamiliar login location. Customers should contact their issuing bank to lift transaction restrictions or use a different, valid payment card.
Duplicate charges
In rare instances, a single order may result in two separate charge records. There is no need for concern; the system automatically reconciles order records daily, and any excess charges will be refunded to the original payment card within three to seven business days. Alternatively, you can send a screenshot of the charges to customer service to request expedited manual reconciliation and a refund.
Temporary hold on funds (pre-authorization)
Online payments involve a pre-authorization process that temporarily holds the corresponding amount on your card; the funds are not permanently deducted until the order ships. If the order is cancelled, the held funds will be automatically released within one to three business days, though the exact timeframe depends on the issuing bank's settlement rules.
Payment amount differs from the listed price
If there is a discrepancy between the actual payment amount and the listed product price, it is usually due to the automatic calculation of taxes or local shipping surcharges. The order confirmation email will clearly itemize the product cost, taxes, and shipping fees. If there are any unclear charges, please contact customer service for verification and adjustment.
Order unexpectedly cancelled after payment
If a paid order is cancelled due to reasons on the store's end—such as stock shortages or the product being discontinued—the full amount will be refunded via the original payment method without any service fees. If the customer voluntarily requests cancellation, the refund timeframe follows the standard policies of the respective payment channel; the store does not impose additional deduction thresholds.
Additional Information
All payment-related disputes and inquiries regarding payment reconciliation can be addressed by submitting the necessary documentation via the brand's online support email or the dedicated after-sales hotline for our stores; our staff will review and respond to each case during business hours. Please note that Christmas Lights R Us Of Manhattan will never proactively request sensitive payment information—such as full bank card details or security codes—via text message or personal email. If you receive any such unsolicited messages, please exercise caution and contact the store directly to verify their authenticity.
Contact Us
Shop Name: Christmas Lights R Us Of Manhattan
Phone: +(332) 230-9342
Email: info@christmaslightsrusofmanhattan.com
Shop Address: 505 Columbus Ave #793, New York, NY 10024
Opening Hours:
Monday–Friday: 8:00 AM – 5:00 PM
Saturday–Sunday: Closed
(GMT -8:00, Eastern Standard Time)
Response Time: We respond within 24 hours.